This page (together with the documents referred to on it) tells you the terms and conditions on which we supply our services ("Services") and inform you about other services available from third parties listed on our website www.socialcaretrainers.com (our site) to you. Please read these terms and conditions carefully before ordering any Services from our site. You should understand that by ordering any of our Services, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

Please click on the button marked "I Accept" at the end of these terms and conditions if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

1.1 www.socialcaretrainers.com is a site operated by FSJ Solutions Limited (we). We are registered in England and Wales under company number 05735563 and with our registered office at Westhoe, Whickham Highway, Gateshead, Tyne & Wear NE11 9QH. Our main trading address is Unit 3 Pullman Business Park, Pullman Way, Ringwood, Hants. Our VAT number is 884 7181 82.

2.1 Our site is only intended for use by people resident in the Serviced Countries (United Kingdom, United States, Australia, Canada). We do not accept orders from individuals outside those countries. Some restrictions are placed on the extent to which we accept orders from specific countries. These restrictions can be found on our Serviced Countries page. Please review our Serviced Countries page before ordering Services from us.

2.2 Access to and the terms of use of our site are governed by our Terms of Website Use.

By placing an order through our site, you warrant that:
(a) You are legally capable of entering into binding contracts; and
(b) You are at least 18 years old;
(c) You are resident in one of the Serviced Countries; and
(d) You are accessing our site from that country.

4.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Service. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Service has been accepted (the Order Confirmation). The contract between us (Contract) will only be formed when we send you the Order Confirmation.

4.2 The Contract will relate only to those Services whose acceptance we have confirmed in the Order Confirmation. We will not be obliged to supply any other Services which may have been part of your order until the acceptance of such Services has been confirmed in a separate Order Confirmation.

We may also provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products you purchase from third party sellers through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party seller.

6.1 If you are contracting as a consumer or business, you may cancel a Contract at any time within seven working days, beginning on the day after you received your Order Confirmation. In this case, you will receive a full refund of the price paid for the Service outlined in the Order Confirmation in accordance with our refunds policy (set out in paragraph 9 below).

6.2 To cancel a Contract in accordance with clause 6.1, you must inform us in writing

6.3 You will not have any right to cancel a Contract for the supply of any services which have commenced with your approval.

6.4 Details of this statutory right

The provisions in this clause 6 do not affect your statutory rights.

Your order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then within a reasonable period of the date of the Order Confirmation, unless there are exceptional circumstances.

8.1 The price of any Services will be as quoted on our site from time to time in our Price Guide, except in cases of obvious error.

8.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.

8.3 Our Services vary widely and it is always possible that, despite our best efforts, some of the Services listed on our site may be incorrectly priced. We will normally verify prices as part of our order confirmation procedures so that, where a Service's correct price is less than our stated price, we will charge the lower amount when we invoice you. If a Service's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before commencing the Service, or reject your order and notify you of such rejection.

8.4 We are under no obligation to provide the Service to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

8.5 Payment for all Services must be by cheque, credit or debit card as stipulated in the Order Confirmation. We accept payment with . We will not charge your credit or debit card until we despatch your order.]

9.1 When you claim a refund from us (for instance, because you have cancelled the Contract between us, or have notified us in accordance with paragraph 19 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Service is defective), we will examine your claim and will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we received your cancellation or the day we confirmed to you via e-mail that you were entitled to a refund for delivery of the defective Service.

9.2 Services rejected by you because of a defect will be refunded in full.

9.3 Contracts cancelled by you within the seven-day cooling-off period (see paragraph 6.1 above) will be refunded in full. However, there will be no refunds payable if you concel the Contract after the expiry of the 7 day cooling off period and you will be responsible for the full cost of the service as set out in the Order Confirmation

10.1 We warrant to you that any Service purchased from us through our site shall be supplied using reasonable skill and care.

10.2 Our liability in connection with any Service purchased through our site is strictly limited to the purchase price of that Service.

10.3 This does not include or limit in any way our liability:
(a) For death or personal injury caused by our negligence;
(b) For fraud or fraudulent misrepresentation; or
(c) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

10.4 We accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

11.1 Where you buy any product and/or service from a third party seller by linking through our site, the seller's individual liability will be set out in the seller's terms and conditions. Your contract for such third party products and services is not with FSJ Solutions Limited and by linking to those third party sites we do not endorse, recommend or approve any third party products and services.

11.2 You will be responsible for payment of any charges to third parties and shall indemnify FSJ Solutions Limited for all loss, costs and expenses incurred by FSJ Solutions Limited as a consequence of your dealings with such third parties import duties and taxes. Please note that we have no control over these charges and cannot predict their amount.

11.3 Please also note that you must comply with all applicable laws and regulations of the country governing the supply of third party products and services ordered by you. We will not be liable for any

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

All notices given by you to us must be given to FSJ Solutions Limited at info@socialcaretrainers.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in paragraph 12. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

14.1 The contract between you and us is binding on you and us and on our respective successors and assigns.

14.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

14.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

15.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) Strikes, lock-outs or other industrial action.
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
(e) Impossibility of the use of public or private telecommunications networks including the internet.
(f) The acts, decrees, legislation, regulations or restrictions of any government.

15.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

16.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

16.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

16.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with paragraph 13 above.

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

18.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

18.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

18.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party´s only remedy shall be for breach of contract as provided in these terms and conditions.

19.1 We have the right to revise and amend these terms and conditions from time to time.

19.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the exclusive jurisdiction of the courts of England and Wales.